About Us

We had only 5 days to prepare for a major audit of our operational procedures. With practical and actionable advice Dean guided us through passing a framework we had never seen before.

Dean is one of those rare people who manages to combine the wisdom born of broad service and project management experience with the enthusiasm of youth. 

When it comes to getting a result, Dean is like a dog with a bone, tenacious, and he always goes the extra mile. And he knows how to make the complex into something clear and gripping.

Dean is an amazing mentor and teacher, giving me a lot of my foundations in being a great project manager. He continued to mentor me after the workshop and is always approachable to discuss the best way to structure teams & projects to drive the best outcomes. I still use a number of his lessons to mentor and support my own team of Project Managers.

We engaged Dean as a coach at Human Made to provide us a basis for better governance, security, and compliance to enable us to take our offering to the next level for new and existing customers. Dean’s expertise in these areas and ITIL processes was absolutely invaluable. I wouldn’t hesitate to recommend him to any other organisation looking to level up in these areas, whatever their current level. Professional, knowledgeable, and personable. You couldn’t find a better coach.

Dean is an passionate trainer and facilitator who really cares about the people who he trains. His use of real world examples & scenarios (with a bit of humour mixed in) helps people understand the topic in-hand and how it then aligns to the business that they work for. I get consistently great feedback regarding Dean from team members who have been though a course that he has facilitated (such as ITIL Foundations) can also attest to this myself having been through several challenging training courses with him. If you are looking for a great trainer I would highly recommend Dean to you or your organisation.

Simply the best ITIL trainer I know. Dean has a really deep knowledge of ITIL and has a real passion and talent for getting that knowledge into other people's heads in an interesting and engaging way. Dean's the guy I always recommend when my clients ask if I can recommend a great ITIL trainer.